I had a shipping label emailed to me from Cardone Industries to send back
my Prius batter core. The instructions sent were for UPS shipping, but the shipping label sent with the instructions is for USPS. The battery and packing weight 120 lbs. USPS won't accept anything over 70 lbs. and UPS won't accept the battery because the label is for USPS.
I've called Cardone and customer service keeps telling me they send out a request to a third party and that party says to take the battery to a USPS location and ship. Every USPS location tells me they won't accept due to weight being over 70 lbs.
Yesterday I went to a UPS freight center. They could not ship with a USPS label and after finding there is a Cardone account with them, could not use as it said third party only. I called Cardone and was told another request for a UPS label was sent and I should get a response in 2 to 3 days. If I don't get a UPS label I'll have to pay shipping to get the core back to them within the 20 day time limit to get my core deposit back.
So don't expect to get return shipping from the $250.00 shipping charge
you pay when ordering.
Product or Service Mentioned: Cardone Industries Car Battery.
Reason of review: Return, Exchange or Cancellation Policy.
Preferred solution: Send me a UPS freight shipping label.